HILTON’S COMMITMENT TO YOU, OUR GUESTS, AS WE NAVIGATE THROUGH CORONAVIRUS (COVID-19)
As it has always been, the safety and security of our guests and team members remains our highest priority. We are doing everything we can to ensure your travel safety and provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve.
We will continue to update this page with the latest information regarding travel safety, booking flexibility, and Hilton Honors membership Points and Status.
Your Travel Flexibility – Updated as of March 16, 2020
We remain committed to offering you flexible booking options. Given these unique circumstances we are making additional adjustments to our individual booking policies to give you extra peace of mind:
Government Restrictions. In regions affected by government-issued travel restrictions, we will continue to waive change fees or offer full refunds.
Existing Reservations. All reservations – even those described as non-cancellable (“Advanced Purchase”) – that are scheduled for arrival before April 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
New Reservations. Any reservation you make – even those described as “non-cancellable” (“Advanced Purchase”) – that are booked between today and April 30, 2020 for any future arrival date, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
If you need to adjust reservations made via the Hilton website, app or call center, please contact the Hilton Guest Assistance team. If you need to adjust reservations made through another travel site, please contact them for assistance.
Health and Hygiene – Updated as of March 12, 2020
We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous:
Our hotel teams are receiving ongoing briefings and enhanced operating protocols.
We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant.
We will continue to adjust food and beverage service in accordance with current food safety recommendations.
We have increased the deployment of hand sanitizers.
We have activated our regional and global response teams to provide around-the-clock assistance to our hotels and are prepared to act swiftly should we be alerted to a case of coronavirus at one of our properties.
At Hilton, we believe it is in challenging times like these that the power of hospitality is needed most of all. Whether you are traveling now or in the future, our team members are ready to welcome you with the Hilton hospitality you’ve come to expect.
Dear DoubleTree by Hilton Lisle Naperville Guest:
Due to the recommendations from CDC in regards to the Covid‐ 19 virus The DoubleTree Lisle Naperville has implemented the following:
Hand sanitizing stations have been placed in different locations around the hotel :
o Front Desk
o Restaurant Host Stand
o Outside the elevators on the lobby level
o On the 6th floor lounge
o On the hotel shuttle bus
Flyers with tips on how to reduce the spread of germs have been placed in all restrooms around the hotel.
Team members have been instructed to not report to work if they are feeling ill.
Team members have been instructed to clean and disinfect frequently touched objects and surfaces, such as workstations and telephones, using a regular household cleaning spray or wipe.
We urge our guests and team members to avoid contact with others (touching, kissing, hugging, hand shaking, and other intimate contact)
Team members and guests are urged to wash your hands often with soap and water for at least 20 seconds,
especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
If soap and water are not readily available, use an alcohol‐based hand sanitizer at one of the locations listed above.
For more information: www.cdc.gov/COVID19
DoubleTree by Hilton Lisle Naperville