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Guided by our purpose of care and experience delivering world-class hospitality for more than 60 years, Hyatt's Global Care & Cleanliness Commitment builds on our existing rigorous safety and cleanliness protocols and includes:
GBAC STARTM cleanliness and training accreditation process through the Global Biorisk Advisory Council (GBAC) at all Hyatt hotels
Trained Hygiene & Wellbeing Leader or team at all locations, responsible for their hotel adhering to new operational protocols and training
Cross-functional panel of trusted medical and industry advisors—including experts from Cleveland Clinic—to help us fine-tune safety protocols and consider various aspects of the entire hotel experience.
Hyatt’s Global Care & Cleanliness Commitment is an important expression of our purpose to care for people so they can be their best—now and in the future. While we continue to evolve and enhance our safety and cleanliness protocols, here are some new measures you may see at Hyatt hotels worldwide:
Cleanliness and Safety, With You in Mind
Additional measures are being taken with a focus on your safety and peace of mind, such as touch-free options, more frequent sanitization with hospital-grade disinfectants, and exploring and testing the use of electrostatic sprayers.
Sanitizer stations prominently placed throughout hotels
More frequent cleaning of public spaces and guestroom surfaces
GBAC STARTM accreditation, inclusive of detailed cleanliness training
Hygiene & Wellbeing Leader to help ensure new protocols are being met
Enhanced food safety and hygiene protocols
Colleague temperature checks at Hyatt hotels globally, and guest temperature checks at some locations in compliance with local government requirements and in light of local situations and practices
Removal of certain high-touch items from guestrooms
Distance Can't Stop Us From Caring
Our social distancing measures help show care for the wellbeing of our colleagues and guests, as we revise capacity guidelines and require colleagues to wear face masks or coverings and appropriate personal protective equipment, and more.
Guests are required to wear face masks or coverings in hotel indoor public areas and when moving around in outdoor areas at all Hyatt hotels globally, with some exceptions, based on local laws or guidance. For specific requirements, guests may contact their hotel directly or visit the hotel website.
Social distancing signage
Personal protective equipment, worn in accordance with local guidance
Elevator spacing and revised maximum capacity guidelines—elevators, fitness centers and more
Reconfiguration of meeting room set-ups
Less Contact, More Care
New and enhanced digital amenities* in the World of Hyatt app can put you in control of how you connect with us—from check-in to dining and more, contactless care is just a tap away.
Mobile check-in and checkout
Hotel stay bill
Safety and cleanliness procedures implemented at each hotel may be adjusted in consideration of local practices, government requirements and guidance, and the situation where the hotel is located. Learn more about our Global Cleanliness and Care Commitment: